Some frames are returned to us for various reasons: a change of mind, a wrong choice, a death, frames sent to the press or lent to care homes during the COVID-19 lockdown.
These frames then undergo a series of tests to check that they work properly and to assess the general condition of the product. Our team restores the product to as-new condition: replacement of the battery, the screen, the circuit board, etc.
All mechanical repairs are also carried out so that we can offer a product that is “as good as new”.
Only our packaging may show signs of wear.
What is the warranty on a refurbished frame?
The warranty on a refurbished Familink frame is 6 months. By comparison, a new Familink frame comes with a 2-year warranty.
Is there a withdrawal period for a refurbished frame?
You have a 14-day withdrawal period, starting from the day you receive the product. In this case, Familink does not cover the shipping costs for returning the product.