Familink is committed to an ecological approach to its frames. Here are some tips to optimize the life of your frame and enjoy it for as long as possible.
Conserve the battery
For models before 2021:
Like all electronic devices, your Familink frame does not like heat. Do not place it near a hot source (radiator, sunny window, kitchen...).
Avoid plugging and unplugging the frame too quickly, as this can weaken the charger.
Do not use any charger other than the one supplied with the frame. Some chargers are similar, but the voltage or amperage may be higher. The battery is not designed to support a voltage higher than 5V. Contact us if you have any questions about the charger. You can purchase a new Familink charger by clicking here.
Cleaning the frame
You can clean the screen of the frame with a soft cloth and a screen or lens cleaning spray. Disinfectant and antiseptic wipes are also effective.
For the back of the frame: use a slightly damp cloth.
Avoid: Paper towels and other paper towels that may scratch the screen.
No longer need your frame? We will buy it back for 10 Euros and take care of the shipping costs. Just contact us!
These frames are then refurbished and put back on sale or loaned to EHPAD.
SOS, frame in distress!
All our frames come with a 2 year warranty. Repairs and returns are therefore taken care of by our services during this guarantee period.
Beyond these 2 years, we offer to repair your frame at your expense, at an affordable price. In fact, we do not try to make a profit by repairing Familink. We think it is better to repair than to throw away.
A doubt, a request, a question? Please contact us