New in Familink: you can now reset your frame yourself without contacting our support.
Some important information:
1. The manipulation is possible from the website & the mobile application.
2. This manipulation is irreversible and no return is possible.
3. You will receive all the pictures of the frame by email. In the email, you will receive a .zip link to download all the pictures. Attention this link is only valid for one week.
How to proceed:
1. Go to www.familinkframe.com
2. Click on "my frames".
3. Log on to
4. Go to "Frame Settings".
5. At the bottom of the window, click on "Reset Frame."
In order for the reset command to be taken into account, your frame must have a 4G subscription or be connected to Wifi.
ATTENTION: To reset the frame, you must be an administrator of the frame.