General

How to use

• What is the Difference Between an Administrator User and a Guest User?
• The Photos Sent are Cut. Is that Normal?
• I've Equipped my Organization with Familink Frames. How do I Install them?
• I Just got My Frame. It's Not Lighting Up. How do I get it to Turn on?
• How do I Send a Photo by Email?
• Start with Familink

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Familink Settings

• How do I reset my Familink frame?
• How do I Access the Frame Settings?
• Is it Possible to Set the Switch-on and Switch-off Times of the Frame?
• How do I Change the Email Address of the Frame?

Device connection

• How do I Activate WiFi?
• How do I subscribe or renew a 3G/4G subscription?
• How do I Cancel my Subscription?

User account

• How do I Change the Email Address on my Familink Account?
• How do I create a Familink account?
• How do I Change my Familink Account Password?
• How do I Remove a User from the Familink Frame?
• How do I use My Referral Program Gifts?

Activation Code

• What is an Association Code, a Purchase Code and an Invitation Code?

Orders and Shipping

• Do you Continue to Deliver during Containment?
• What are the Delivery Times? (updated COVID 19)
• How Can I Change The Delivery Address?
• How do I Track My Package?

Frequently Asked Questions

• Do I have to buy a SIM card?
• Can we be several people to share photos on a frame?
• Is Wi-fi needed for the frame to work?
• Is there a Maximum Amount of Pictures We can Send?
• Is a subscription needed ?
• Is it necessary to have a smartphone to use Familink?

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