General

Video option

• What if I don’t have the video option on one of my frames?
• How do I sign up for a Video Subscription?
• How much does the Video Option cost?
• How does a Video Subscription work?

Technical support

• What should I do if I have a battery problem or if my Familink frame does not light up anymore?
• My Familink charger no longer works. How do I fix it?
• I Just got My Frame. It's Not Lighting Up. How do I get it to Turn on?

How to use

• Start with Familink
• How do I send a Photo?
• How do I Send a Photo by Email?
• How do I resize a photo to fit the screen?
• Is there a mobile application?
• How do I Invite Someone to Share Photos on my Frame?

See all 21 articles

Familink Settings

• How do I reset my Familink frame?
• How do I Access the Frame Settings?
• Is it Possible to Set the Switch-on and Switch-off Times of the Frame?
• How do I Change the Email Address of the Frame?

Device connection

• How do I Activate WiFi?
• How do I subscribe or renew a 3G/4G subscription?
• How do I Cancel my Subscription?
• My frame displays the message "Authentication problem".
• How to turn off WiFi?
• How do I use the 4G subscription pot?

User account

• How do I create a Familink account?
• How do I Change my Familink Account Password?
• How do I Remove a User from the Familink Frame?
• How do I use My Referral Program Gifts?
• What to do in case of death?
• How do I get my sponsorship code?

See all 7 articles

Activation Code

• What is an Association Code, a Purchase Code and an Invitation Code?

Orders and Shipping

• What are the Delivery Times?
• How Can I Change The Delivery Address?
• How do I Track My Package?

Frequently Asked Questions

• Do I have to buy a SIM card?
• Can we be several people to share photos on a frame?
• Is Wi-fi needed for the frame to work?
• Is there a Maximum Amount of Pictures We can Send?
• Is a subscription needed ?
• Is it necessary to have a smartphone to use Familink?

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The Familink Magazine

• I have added a journal to my Familink account, but I want to link it to my frame. How do I do that?
• How do I activate my magazine kit?
• What is the magazine Kit? Who is it for?
• How to download a magazine in PDF format?
• How do I remove a photo from The Magazine?
• How many photos can I print in The Magazine?

See all 16 articles

Photo album

• How do I change the caption for a photo in my album?
• I started an album but it is not finished, how can I find it?
• What are the prices for the photo album?
• How do I select my photos to create an album?
• How many photos can I print in the photo album?
• What are the delivery times for a Familink album?

See all 8 articles