Skip to main content
Familink Help Center home page
Submit a request
Sign in
  1. Familink
  2. General

General

How to use

  • What is the Difference Between an Administrator User and a Guest User?
  • The Photos Sent are Cut. Is that Normal?
  • I've Equipped my Organization with Familink Frames. How do I Install them?
  • I Just got My Frame. It's Not Lighting Up. How do I get it to Turn on?
  • How do I Send a Photo by Email?
  • Start with Familink
See all 14 articles

Familink Settings

  • How do I Access the Frame Settings?
  • Is it Possible to Set the Switch-on and Switch-off Times of the Frame?
  • How do I Change the Email Address of the Frame?

Device connection

  • How do I Activate WiFi?
  • How do I subscribe or renew a 3G/4G subscription?
  • How do I Cancel my Subscription?

User account

  • How do I Change the Email Address on my Familink Account?
  • How do I create a Familink account?
  • How do I Change my Familink Account Password?
  • How do I Remove a User from the Familink Frame?
  • How do I use My Referral Program Gifts?

Activation Code

  • What is an Association Code, a Purchase Code and an Invitation Code?

Orders and Shipping

  • Do you Continue to Deliver during Containment?
  • What are the Delivery Times? (updated COVID 19)
  • How Can I Change The Delivery Address?
  • How do I Track My Package?

Frequently Asked Questions

  • Do I have to buy a SIM card?
  • Can we be several people to share photos on a frame?
  • Is Wi-fi needed for the frame to work?
  • Is there a Maximum Amount of Pictures We can Send?
  • Is a subscription needed ?
  • Is it necessary to have a smartphone to use Familink?
See all 20 articles
Familink
Čeština Deutsch Français (France) Italiano Nederlands
Powered by Zendesk